As the Welsh Government further relaxes its coronavirus restrictions, it’s even more important that we all work together to reduce the risk of infection as the tourism industry gradually and safely reopens.

Ceredigion County Council is working with the tourism sector to ensure they are aware of their social responsibility, that local communities are respected and visitors become part of the community whilst visiting Ceredigion.

The latest information regarding reopening the tourism and hospitality sector is available on the Welsh Government website.

Firebreak

Useful links to information in line with the firebreak, 23 October to 09 November. 

Visitors from areas with higher incidence of coronavirus

The number of confirmed incidents of Covid_19 is once on the rise again in many parts of the UK and, in an effort to protect our communities, Ceredigion County Council is appealing to its accommodation providers to seriously consider their approach to accepting guests from areas/regions where incidence is currently high.  Hotels and other accommodation providers such as self-catering properties and holiday parks, will have discretion to refuse admission to people, and are likely to have advance information on the home address of upcoming visitors.

Any legal obligations with regard to individuals residing in areas of higher incidence will be on those individuals. For example, where restrictions on making overnight stays are placed into law for residents within a certain area, it will be those residents who will be responsible for abiding by the law.

However, whilst there is no legal obligation for accommodation providers outside an area where travel restrictions are in place to check whether guests are resident within that area, or to enforce the law by turning people from that area away, you should not knowingly accommodate people who are acting in breach of the law.

Ceredigion County Council asks you as an accommodation provider to consider your approach towards guests who may come from areas experiencing lockdown restrictions or other areas of high incidence.  Please consider communicating to your customers with existing bookings, reminding them of the law and giving them a chance to cancel or postpone their bookings.

We recommend that you consider what your approach will be. It is also recommended that the approach allows individuals a right to discuss their particular circumstances before a final decision is taken to refuse admission.

You’ll find links to the areas concerned below:

https://gov.wales/coronavirus

https://www.gov.uk/government/collections/local-restrictions-areas-with-an-outbreak-of-coronavirus-covid-19

https://www.gov.scot/publications/coronavirus-covid-19-local-measures/

Social responsibility

We strongly believe that the tourism industry in Ceredigion will accept their social responsibility to protect our communities and visitors. We are asking all businesses that form part of the industry to take all steps to safeguard staff, visitors and local residents, using the guidelines published by industry groups and Visit Wales.

We are also urging visitors to spend time in one location and to avoid moving from one location to another. Where possible, we ask that visitors book to stay 48 hours in advance and to stay for a minimum of 3 nights. This approach will reduce travel and will assist with contact tracing. This is voluntary unless Welsh Government requirements change, so we would appreciate your co-operation to welcome visitors back safely.

Here is a leaflet with advice for visitors.

Contact Tracing

If you become aware that one of your guests is displaying coronavirus symptoms, please inform the Council to assist us in tracing their contacts.

Please provide details on this form.

Contact tracing is a tried and tested method of controlling the spread of infectious diseases. The aim is to protect your health and support the ongoing work to control the spread of coronavirus. This is not about enforcement or surveillance and is in the interests of protecting people’s health. Contact tracing is an important part of the Test, Trace, Protect strategy which will help us live and work alongside the virus while research continues to find more effective treatments and a vaccine. The strategy is being delivered through the NHS Wales Test, Trace, Protect service.

Welsh Government guidelines: Keeping records of staff, customers, and visitors: test, trace, protect

Here is a poster by Welsh Government for hospitality businesses offering advice on:

How to keep records of staff, customers and visitors.

NHS COVID-19 app and QR code

From 24 September 2020, NHS Covid-19 app users will be able to scan (check-in) as they enter a venue. If people who visited the venue test positive for coronavirus, other app users who were there at the same time may be sent an alert.

The app notification will never mention the name of your venue, it will just let app users know that they may have come into contact with coronavirus. Premises which are required to collect details of staff, customers and visitors must continue to do so, including people who check in through the app.

Visit the UK Government's website to create posters and QR codes to display at your premises.

NHS QR code for your venue

Use this service to create a QR code for display in your venue.

Get visitors to scan the QR code when they arrive, using the NHS COVID-19 app. You should create and display a QR code if you are:

  • a business, place of worship or community organisation with a physical location that is open to the public
  • an event which is taking place in a physical location

If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations in the service.

Good to Go

Visit Wales has worked with the other national tourism organisations on a UK-wide industry standard and consumer mark to provide reassurance as the sector works towards reopening. The ‘Good To Go’ industry standard and supporting mark means businesses can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and checked that they have the required processes in place. The scheme is free to join and open to all businesses.

To obtain the mark, a business must complete a self-assessment through an online platform including a check-list confirming they have put the necessary processes in place, before receiving certification and the ‘Good to Go’ mark to display in the premises and online.

You can find more details on the Good to Go website.

“Addo. My promise to Wales”

As Wales’ tourism industry starts to re-open, our key communication message is ‘Visit Wales. Safely.’ This is a simple phrase that can be adapted for your business or local area, to encourage people to be responsible during their visit. We’ll be continuing with this messaging throughout the season.

The focus of our messaging is a pledge that we’re encouraging everyone travelling around Wales to get behind, to do the little things that make a big difference. To make a promise together, to ‘Addo’ as we prepare to start exploring again, to care for each other, our land and for our communities. The pledge can be signed virtually here.

Get involved

We’re working on a handy toolkit to make it even easier for you to get involved, which will be ready and shared imminently. In the meantime download our pledge on a page and our poster, and explore our new content online. Share your pledges with us on social using #addo #VisitWalesSafely. Thanks for your continued support.

Take a look at Visit Wales' Addo video by clicking here. 

Reopening hospitality businesses

Advice on reopening hospitality businesses, such as pubs, bars, cafes and restaurants, is provided here by the UKH.

Guidance on reopening hospitality businesses.

Guidance to help wedding businesses assess the risks of providing wedding receptions and other events are available by the Welsh Government:

Risk assessments for wedding venues and events

Coronavirus Regulations: Frequently Asked Questions

Confused about what is and isn’t allowed, when should masks be worn, what is an extended household etc?

Take a look at Welsh Government’s FAQs

Links

By working together we can welcome visitors back to Ceredigion safely and confidently.