Ceredigion County Council is working with the tourism sector to ensure they are aware of their social responsibility, that local communities are respected and visitors become part of the community whilst visiting Ceredigion.

The latest information regarding reopening the tourism and hospitality sector is available on the Welsh Government website.

Here are links to current Welsh Government Regulations for tourism and hospitality:

The FAQs include reference to travel, holidays, visits to pubs and restaurants, attractions etc.

Opening of Self-contained Accommodation

Self-contained accommodation, including caravan parks and hotels with en-suite facilities and room service, can now accept bookings and welcome guests. However, please note:

  • Only one household and members of a support bubble can book to stay in accommodation.

Coronavirus (COVID-19) Guidance for Tourism and Hospitality Businesses

As we look at a phased re-opening, you need to be aware of the Guidance for Tourism and Hospitality businesses.

As each premises is different, businesses should read all guidance to understand the measures to be considered to re-open the business safely.

The following additional measures are intended to provide further advice for self-contained accommodation businesses and must be considered in line with the UKHospitality Wales Guidance and the Guidance for Tourism and Hospitality.

Businesses should also consider, where appropriate:

  • Strengthening their policy on safe disposal of face coverings for staff and visitors
  • Introducing measures for staff and visitors, on arrival, such as taking temperature tests, asking people to sanitise their hands and asking questions around whether they are displaying any symptoms.
  • Considering the flow of guests/visitors and how to avoid any household mixing by keeping guests/visitors apart as they move around the premises throughout their visit/stay, with particular regard to enclosed public areas such as lifts, stairs and corridors
  • Instructing guests/visitors to move through enclosed public areas as quickly as possible, and to avoid shouting or singing in such areas
  • Within accommodation, ensuring that guests keep the doors to their rooms closed at all times, apart from when entering and leaving.
  • Staggering room service/laundry delivery etc to rooms, to avoid guests opening doors and coming out at the same time.
  • Reviewing their incident and emergency procedures to ensure they reflect the physical distancing principles as far as possible, including considering how to minimise household-mixing when congregating in fire assembly areas

Welsh Government have produced the five key steps that all those responsible for work in Wales should implement to Keep Wales Safe.

Please visit the Business Wales Keep Wales Safe at Work pages for further information for your business on dealing with the Coronavirus outbreak.

A list of Frequently Asked Questions in relation to Coronavirus is also updated regularly on Gov.Wales.

Tourism and hospitality businesses must take all reasonable measures to minimise the risk of exposure to the virus and should not knowingly accept customers in breach of the travel restrictions.

Social responsibility

We strongly believe that the tourism industry in Ceredigion will accept their social responsibility to protect our communities and visitors. We are asking all businesses that form part of the industry to take all steps to safeguard staff, visitors and local residents, using the guidelines published by industry groups and Visit Wales.

We are also urging visitors to spend time in one location and to avoid moving from one location to another. Where possible, we ask that visitors book to stay 48 hours in advance and to stay for a minimum of 3 nights. This approach will reduce travel and will assist with contact tracing. This is voluntary unless Welsh Government requirements change, so we would appreciate your co-operation to welcome visitors back safely.

Here is a leaflet with advice for visitors.

Contact Tracing

Contact tracing is a tried and tested method of controlling the spread of infectious diseases. The aim is to protect your health and support the ongoing work to control the spread of coronavirus. This is not about enforcement or surveillance and is in the interests of protecting people’s health. Contact tracing is an important part of the Test, Trace, Protect strategy which will help us live and work alongside the virus while research continues to find more effective treatments and a vaccine. The strategy is being delivered through the NHS Wales Test, Trace, Protect service.

Welsh Government guidelines: Keeping records of staff, customers, and visitors: test, trace, protect

Here is a poster by Welsh Government for hospitality businesses offering advice on:

How to keep records of staff, customers and visitors.

NHS COVID-19 app and QR code

NHS Covid-19 app users are able to scan (check-in) as they enter a venue. If people who visited the venue test positive for coronavirus, other app users who were there at the same time may be sent an alert.

The app notification will never mention the name of your venue, it will just let app users know that they may have come into contact with coronavirus. Premises which are required to collect details of staff, customers and visitors must continue to do so, including people who check in through the app.

Visit the UK Government's website to create posters and QR codes to display at your premises.

NHS QR code for your venue

Use this service to create a QR code for display in your venue.

Get visitors to scan the QR code when they arrive, using the NHS COVID-19 app. You should create and display a QR code if you are:

  • a business, place of worship or community organisation with a physical location that is open to the public
  • an event which is taking place in a physical location

If you have more than one venue, you need to create a separate QR code for each location. You can add multiple locations in the service.

Good to Go

Visit Wales has worked with the other national tourism organisations on a UK-wide industry standard and consumer mark to provide reassurance as the sector works towards reopening. The ‘Good To Go’ industry standard and supporting mark means businesses can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and checked that they have the required processes in place. The scheme is free to join and open to all businesses.

To obtain the mark, a business must complete a self-assessment through an online platform including a check-list confirming they have put the necessary processes in place, before receiving certification and the ‘Good to Go’ mark to display in the premises and online.

You can find more details on the Good to Go website.

“Addo. My promise to Wales”

As Wales’ tourism industry starts to re-open, our key communication message is ‘Visit Wales. Safely.’ This is a simple phrase that can be adapted for your business or local area, to encourage people to be responsible during their visit. We’ll be continuing with this messaging throughout the season.

The focus of our messaging is a pledge that we’re encouraging everyone travelling around Wales to get behind, to do the little things that make a big difference. To make a promise together, to ‘Addo’ as we prepare to start exploring again, to care for each other, our land and for our communities. The pledge can be signed virtually on  Twitter.

Get involved

We’re working on a handy toolkit to make it even easier for you to get involved, which will be ready and shared imminently. In the meantime download our pledge on a page and our poster, and explore our new content online. Share your pledges with us on social using #addo #VisitWalesSafely. Thanks for your continued support.

Reopening hospitality businesses

Advice on reopening hospitality businesses, such as pubs, bars, cafes and restaurants, is provided here by the UKH.

Guidance on reopening hospitality businesses.

Guidance to help wedding businesses assess the risks of providing wedding receptions and other events are available by the Welsh Government:

Risk assessments for wedding venues and events

Links

By working together we can welcome visitors back to Ceredigion safely and confidently.