Placemaking puts people at the heart of the planning process. Engagement with the local community is important from the onset of any placemaking process to identify and address community needs, ideas, opinions, and character to shape the future of public live, work and leisure spaces. The development of collaborative working relationships with the community and town representatives is key to ensure a sense of ownership and belonging in a place and to encourage progression and support of placemaking projects.

To encourage effective engagement and participation, delivery of focused and purposeful activity is to local people who are likely to be particularly interested in or are affected by, a specific placemaking project. A range of engagement types are used such as workshops, presentations, open days, meetings, web-based and interactive surveys and site visits.