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Hate Crime: Reporting and Support

Ceredigion County Council is committed to ensuring that anyone affected by hate crime or hate incidents can access timely, confidential, and appropriate support.

What is a Hate Incident or Hate Crime?

A crime or incident committed because of who you are or who someone thinks you are. 

Quite simply, if someone or a group of people targets you, commit a crime against you, bullies you or harasses you because of your age, disability, sexuality, religion, ethnicity, gender (including gender identity) or lifestyle choice (e.g. Goth) then this is a hate crime or hate incident. This may include:

  • Verbal abuse
  • Offensive graffiti
  • Threatening behaviour
  • Damage to property
  • Assault
  • Cyber bullying
  • Abusive texts, emails or phone calls
  • Taking money from you 

If you are in immediate danger call 999

Reporting Hate Crime or a Hate Incident

You can report hate crime in a way that feels right for you. Reporting doesn't mean that you have to make a formal complaint to the police unless you want to.

Report to the Police

  • Emergency: 999
  • Non emergency: 101

Free, confidential support for Ceredigion residents

You can access specialist support through the Wales Hate Crime Report & Support Centre, delivered by Victim Support. You can use this service if you choose to report to the police or not.

Wales Hate Support Centre (Victim Support)

Support is available in Welsh and English, with access to interpreters if required.

What can support include?

The Wales Hate Support Centre can provide:

  • Confidential listening and emotional support
  • Help understanding your options
  • Advocacy with other agencies (with your consent)
  • Court and restorative justice support
  • Access to My Support Space, an online resource for coping and recovery
  • Support even if the incident happened some time ago

Support for children and young people

Children and young people in Ceredigion who have been affected by hate crime or hate incidents can access specialist, age appropriate support through Victim Support.

Victim Support's dedicated youth service helps children and young people cope with the impact of crime, including hate related incidents. Support is tailored to the young person’s needs and focuses on wellbeing, recovery, and feeling safe.

The young person can make contact themselves, or parents, carers and professionals can make contact on their behalf. Support is free, confidential, and does not require police involvement.

To access support for a child or young person:

  • Contact the Wales Hate Support Centre on 0300 30 31 982

Hate Crime Charter

Ceredigion County Council is a signatory to the Hate Crime Charter, demonstrating our commitment to:

  • Taking hate crime and hate incidents seriously
  • Ensuring victims are listened to and treated with dignity and respect
  • Working in partnership with local and national services

This commitment helps ensure residents feel safe to report and access support.

You are not alone

If you or someone you know has experienced a hate crime or hate incident in Ceredigion, help is available. You deserve to be heard, supported, and taken seriously.

If you're unsure where to start, Victim Support can guide you through your options in confidence.

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