How to Pay
You may make payments using this secure site with most major credit or debit cards.
You can pay by Direct Debit from your Bank or Building Society Account
- You will be given 14 days notice of the amounts to be debited or if the amount or payment date changes
- If an error is made you are guaranteed a full and immediate refund from your branch
- You can cancel the Direct Debit at any time by writing to your Bank or Building Society
You can sign up for Direct Debit by registering online. By registering for Connect you can view your Council Tax, Benefits or Business Rates accounts online. With a Connect account you can view your notices / notifications, check your balance, amend your Direct Debit details plus much more. Click on the Connect / E-Billing link on the left to register.
You may pay by any of the following methods:
But it is essential that the instalment card accompanies any remittance
| By Post | Cheques or Postal Orders should be made payable to "Ceredigion County Council" and crossed. (Please write your reference number on the reverse of your cheque or postal order.) Cash should be sent by Registered Post only. Send to: Corporate Lead Officer, Finance and Procurement Neuadd Cyngor Ceredigion Penmorfa Aberaeron Ceredigion SA46 0PA |
|---|---|
| By Phone | You can make payments by touch-tone telephone. Call 0845 6071012 and follow the instructions. |
| Post Offices and Payzone outlets | Your demand notice contains a barcode which can be used to make payments at a Post Office or a Payzone outlet using a debit card, cash or cheque. You will need to present your demand notice when making your payment. Find your nearest Payzone in Ceredigion. |
Payments are due on the 1st of each month from April to January or you can elect to pay annually on 1st May or half yearly on 1st May and 1st October. You can also elect to pay over 12 months. Requests to pay over 12 months need to be directed to the Local Taxation Section. If you elect to pay by Direct Debit payments can be arranged on the 1st, 15th, or 22nd.
Council Tax Messaging Service
If your Council Tax account falls into arrears, we may contact you using a messaging service that will send you a text message, email, and/or voicemail reminder.
This service may prevent you being issued with a statutory recovery notice and avoid further recovery costs.
Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.
It is your responsibility to maintain payments and keep instalments up to date. Failure to do so may result in recovery action being taken.
If you are in any doubt about the authenticity of any message that you receive from the Ceredigion County Council please contact us directly.
Text Messaging Service
Genuine text messages will show as ‘Ceredigion’ and contain a link to a secure verification screen.
The link will include the sub domain info.ceredigion.gov.uk as shown in the example below:
Clicking on the link will take you through to the authentication page shown below. You will need to enter your postcode and have three attempts to enter the correct postcode before access is blocked.
Once your identity has been confirmed, you will be redirected to a new page which will detail your outstanding Council Tax payment(s) and provide you with links to make a payment, our contact details should you have any queries and a link to set up a Direct Debit for future payments.
Email Service
Emails will be sent from the Ceredigion County Council email address email@info.ceredigion.gov.uk. The subject line of the email will always contain your name, your Council Tax reference number followed by Council Tax Reminder Do Not Ignore. The body of the email will provide links for payments either via your own banking app or via Ceredigion County Council website www.ceredigion.gov.uk or via telephone as seen in the example below.
Pre-recorded Voicemail Service
If we call you, the number displayed will be 01545 570881. When answered, the pre-recorded message will ask you to confirm your identity. You will then be provided with details of your outstanding Council Tax payment(s) and options on how to make payment as detailed in the previous service messages.