New temporary measures relating to housing have been introduced by the Governments of the UK and Wales. A summary of these is listed below.

  • Landlords must now give a 6 month notice of eviction in most cases
  • Courts have temporarily suspended all possession order activity until 23rd August
  • Holiday parks have been ordered to close
  • People living on holiday parks as their only or main residence are allowed to remain
  • Landlord duties for repairs, safety certificates etc. have not changed. The housing service would take a pragmatic and evidence based approach to enforcement however in light of the circumstances, see below
  • Harassment and illegal eviction laws have not changed
  • Tenants must continue to pay rent
  • Moving house where absolutely essential is allowed

Following Government advice on working patterns the Housing Service has made some adjustments to our way of working as we have been asked to minimise contact.

  • We are still contactable via and on the usual numbers through the contact centre, though you may need to wait for us to call you back instead of being put straight through
  • Our routine/ programmed visits such as those we make for Houses in Multiple Occupancy have been suspended
  • Our ECO LA Flex and Cosy Caron energy efficiency schemes have been suspended
  • We will try to make the best arrangements for any urgent or emergency works in relation to adaptations/ hospital discharge
  • Housing options/ homeless presentations will be dealt with via telephone interview as the offices are closed to the public
  • Complaints about property conditions will be assessed for severity. We may ask you to submit photos or video and talk us through the problems
  • Enforcement action will be proportionate to the risk associated with the problems, and we will be mindful of current practicalities around instructing contractors and access to homes
  • In absolute necessity we will still make visits, and will observe good hygiene and distancing measures