People are being reminded that A&E does not stand for 'anything and everything'.

Evidence shows a significant number of people still go to hospital emergency departments or dial 999 when there are other services more convenient and suitable for their needs.

Hywel Dda Health Board uses the Choose Well campaign, with its colour-coded thermometer, to help people link symptoms to the services and support that is right for their needs.

This ensures people get the right treatment in the right place, busy emergency services can help those who need them most, and essential treatment is given in the shortest possible time.

  • In emergencies, people should call 999
  • For out-of-hours GP services, call your local GP number and you will be transferred to the right service
  • The C.A.L.L mental health helpline is available on 0800 132 737, text 'help' to 81066, or visit the website at
  • For other healthcare, if you do not know what to do, call NHS Direct Wales on 0845 46 47 or go to for advice
  • Social services for Carmarthenshire can be contacted on 01267 234 567; Ceredigion on 01545 57400, or 0300 4563554 out-of-hours; and Pembrokeshire on 01437 764551 or 08708 509508 out-of-hours
  • Ahead of the Bank Holiday, make sure you have any prescription medicine that you may need in advance and that your home medicine cabinet is well-stocked. For information of pharmacy opening hours go to
  • As part of the campaign, a free bi-lingual Smartphone app which includes details about how and when patients should contact health services in Wales is available. This includes contact information, opening hours, GPS location and digitally mapped directions to the following:
    • Pharmacies
    • GPs
    • Optometrists
    • Dentists
    • Minor Injury Units
    • Emergency Departments

For more information or to download the app go to