*Due to a high number of applications, there will be a delay in processing your application.*

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

If your child has been told to self-isolate by the TTP Service and as a consequence you have to stay at home you may also be entitled to Financial Support.

If you have been notified by NHS Covid-19 App and registered your details with TTP and told to isolate as you have been in close contact with a positive case for Covid-19, you may be eligible for Financial Support.

Self-isolation Support Payment for you

If you meet ALL of the eligibility criteria, you are entitled to an Isolation Payment of £500 if your period of isolation started prior to 7 August 2021. If your period of isolation starts on or after 7 August 2021 and you are eligible under the new criteria, this payment will increase to £750:

  • You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020 and are not exempt from isolation from 7 August 2021
  • If you have been notified to self-isolate through the NHS Covid-19 App as a result of being in close contact with a positive case and been advised by TTP to isolate.
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • You are not a young person for whom a parent or guardian receives Child Benefit

Please note: This Scheme is not available to:

  • Those who have been advised to stay at home due to being clinically extremely vulnerable, as they have been asked to stay at home as much as possible rather than to self-isolate. People in this category who are at risk of financial hardship should apply to the Discretionary Assistance Fund for a grant to help pay for essentials such as food and utility bills.
  • People who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus

Self-isolation Support Payment due to Child Self-isolating

Eligibility is extended to include parents and carers therefore if you meet the following criteria, you are entitled to an Isolation Payment:

  • Your child attends a school or childcare setting up to and including Year 11 (or up to age 25 if the learner has multiple and complex needs)
  • From 7 August 2021, your child has been asked to self-isolate by TTP as they have tested positive for COVID 19. Please note: parents of children who have been notified through the NHS COVID-19 App to self-isolate are not eligible for a payment.

And, as a parent or carer you meet the criteria of the main scheme, namely

  • You are employed or self-employed
  • You are unable to work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

Discretionary Payment

You may be eligible for a Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • You or your partner Do Not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • You are on a low income and will face financial hardship as a result of not being able to work while you are self- isolating. 
  • You will only receive Basic Statutory Sick Pay or less while you are self-isolating.

If you work in the Care Sector

Care workers who are required to stay off work due to actual or suspected Covid-19 or who are required to self-isolate may be able to apply to the Welsh Government’s COVID-19 statutory sick pay enhancement scheme | GOV.WALES

Care workers who have been told by TTP to self-isolate may also be able to apply to the Self-Isolation Support Payment scheme but they will not be able to apply to both schemes in respect of a single period of isolation. Depending on their personal circumstances, they will need to decide which scheme will be more appropriate.

General

This application is for one person only and any further applications within the same household must be made by each individual. The exception is to cases where a child is required to isolate, in that instance only one payment can be made to the household.

As some individuals or children will be asked to isolate by TTP more than once there is a cap on the number of payments that can be made. This is set to 3 payments for each individual application and an additional 3 payments if making an application as a parent/carer in respect of a child isolating, therefore a maximum of 6 payments.

If your isolation periods overlap then you will only receive one payment for the overlapping periods.

You have up to 21 days from the last day of your isolation to make an application.

Please ensure that you have the information below available before starting your application:

  • National Insurance Number
  • Confirmation of your isolation period:
    • NHS Wales Test, Trace, Protect service (TTP) – provide the end date given to you and/or Case number.
    • NHS Covid-19 App - you will need to register your details with NHS Wales Test Trace Protect (TTP) service via the Financial Support button that will display on the home screen of your app and provide your end date of isolation and/or Case number
  • Your most recent Bank Statement (within the last 3 months) which must show your name and address and also your bank account reference and bank sort code of the account you wish the payment to be made to.
  • If employed, your most recent wage slip. You will be required to make a statement regarding your loss of income on the application form and may be contacted to provide evidence of this by the assessment team. 
  • If self-employed, proof of self-employment e.g. your last self-assessment return to HMRC, self-employed accounts which show your recent trading income. You will also be asked to make a declaration on the application form stating the nature of your business, why you are unable to work from home and how you have lost income for the period of isolation.

Please note Self-isolation payments are taxable. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.

Welsh Government Privacy notice for Self-isolation support scheme.

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