Here is where you’ll find information about what you should do if you have symptoms of the coronavirus and how to book a test, information about extended households and how the contract tracing system works.

The main symptoms of coronavirus are:

  • a high temperature: this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • a new, continuous cough: this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • a loss or change to your sense of smell or taste: this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Stay local and stay safe.

If you need to cough or sneeze:

  • Catch it with a tissue
  • Bin it
  • Kill it by washing your hands with soap and water or hand sanitiser

You should wash hands with soap & water for 20 seconds or use hand sanitiser:

  • After breaks & sports activities
  • Before cooking & eating
  • On arrival at any childcare or educational setting
  • After using the toilet
  • Before leaving home
  • Stay at home. You should not leave home unless it’s to go for a test.
  • Arrange to have a test to see if you have coronavirus. You can book a test here or call 111.
  • Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.
  • Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household.
  • Ask your employer, friends and family to help you to get the things you need to stay at home.
  • Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser.
  • If you feel you cannot cope with your symptoms at home or your condition gets worse, or your symptoms do not get better after seven days, use the 111 online coronavirus service. If you do not have internet access, call 111. In a medical emergency dial 999.

If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 10 days from when your symptoms started.

After 10 days, if you do not have a high temperature, you do not need to continue to self-isolate. If you still have a high temperature, keep self-isolating until your temperature returns to normal. You do not need to continue to self-isolate if you just have a cough or loss of smell or taste after 10 days, as these symptoms can last for several weeks after the infection has gone.

If you live with others and you are the first in the household to have symptoms of coronavirus (COVID-19), then you must stay at home for at least 10 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.

For anyone else in the household who starts displaying symptoms, they need to stay at home for at least 10 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period.

Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community.

To book a test, visit the Apply for a coronavirus test page on the Welsh Government website or phone 119.

People with hearing or speech difficulties can call 18001 119.

The test is only effective for those who are experiencing coronavirus symptoms and needs to be taken in the first 5 days of having symptoms. It only checks if you have coronavirus right now and not if you have already had the virus.

Most people get better with enough rest, water to drink and medicine for pain.

Information about testing, including to book a test, is available on the Welsh Government Apply for a coronavirus (COVID-19) test page.

More advice available on the Welsh Government Self-isolation: stay at home guidance for households with possible coronavirus page.

Since 6 July, two households have been able to join together to form an “extended household”. Since 22 August, up to four households are allowed to join together in an extended household. In effect the people in all the households become part of a single household and enjoy the same legal freedoms a household has – they are able to meet indoors and have physical contact. They can also stay in each other’s homes.

This extended household concept was designed particularly to allow people to care for their loved ones where they have previously been separated or have had limited time together.

More information on extended households is available on the Welsh Government website.

Ceredigion Contact Tracing 


Ceredigion was the first local Authority in Wales to provide a contact tracing service and was subsequently chosen as a pilot area by the Welsh Government.

A national scheme has now been set up, funded by Welsh Government to operate Contact Tracing teams in every local authority in Wales.

Ceredigion is one of three counties that operate contact tracing teams in the Hywel Dda region. The other partners are Carmarthenshire County Council and Pembrokeshire County Council. Public Health wales are also a key partner and carry out specialist contact tracing in hospitals and residential care homes as well as providing advice and support to Local Authorities.

Contact Tracing Teams follow data protection rules.

Ceredigion County Council's Contact Tracing Team sits within the authority’s Public Protection team, which has a Public Health remit. The team is managed by qualified Environmental Health Officers, who have specialist knowledge in infection control and contact tracing.

How does it work?

The basic contact details of everyone who receives a positive test for COVID-19 is shared with the Local Authority Contact Tracing where they live. For this reason it is very important that the most recent address is provided. Equally important, the person's name and telephone details must be correct.

An individual with a positive result is contacted as soon as possible by a Contact Tracer, who will ask a number of questions to understand where the person has been and with whom the individual has been in contact with. It is important that as much accurate information is obtained as possible at this stage. The person who has tested positive will also receive the appropriate advice including the need to self- isolate and to ensure all household members also self-isolate.

All the contacts of the person who has tested positive will then be contacted by a Contact Advisor, who may advise the contact to undertake a test for coronavirus and will also advise on self-isolation or other actions, depending on the risk identified.

Those at high risk of having been exposed to the virus, may also receive a call from a Contact Tracer to establish 2nd tier contacts and so on.

The contact team can quickly establish patterns of infection and often identify a place or a particular event where the transmission occurred. This can lead to others who were at the same event being traced, and offered appropriate advice.

This information can lead to the identity of several cases which are linked which is known as a cluster.

When a cluster is large and the risk of infection spread is greater, an Incident Management team is called, which will receive specialist advice from Public Health Wales experts.

An incident management team will pool together all the information held and make recommendations and decisions to minimise further transmission.

Speed is of the essence and the cooperation of the citizens of Ceredigion is crucial to controlling and minimising the spread of the disease.

Further information