Emergency Duty Team
We know that not all unexpected major problems happen during normal office hours or can wait until the next day. Ceredigion Social Services provides an Out of Hours Emergency Team that is there to help with these emergencies.
To contact the Emergency Duty Team telephone:
Weekdays: 17.00 to 08.45
Weekends: Friday 16.30 to Monday 08.45
Bank Holidays: 24 Hours
Calls are answered by an operator from Careline in Carmarthenshire who will take details of the problem and your contact details. They will then pass this information over to the duty Social Worker.
When you call us it is important that you give us as much information as you can about the person needing help.
The duty Social Worker will contact you and give you advice and guidance over the phone on how to deal with the problem, or they will either:
- Recommend that you contact another more appropriate agency. They will give you the contact details
- Refer the matter on to another Social Services team the next working day
- In some circumstances they may visit you or the person with the problem
Mae Gen Ti Ddewis (You have a choice)
"I feel much more comfortable discussing my problems in Welsh", is a sentiment that's been echoed by numerous research projects over the years. When in need of help or advice being able to discuss issues and problems in one's own language, the language of hearth and heart, is so much easier and stress-free.
Research has also showed that many Welsh speakers still believe that officialdom speaks English and put themselves at a disadvantage in not speaking Welsh when in contact with official bodies.
Porth Gofal is staffed by a dedicated bilingual team who are there on call to provide help and assistance in either Welsh or English.
You can contact us on 01545 574000 in Welsh or English as you prefer. Mae gen ti ddewis - It's your choice.
Social Services provides a single point of access for the people of Ceredigion, which offers quick and easy access to advice and information about the Department's services and the range of other resources available both locally and nationally.
Anyone who would like information, advice or help from Social Services, either for themselves or on behalf of another person can contact us:
First Floor, Canolfan Rheidol
- Monday - Thursday: 08.45 - 17.00
- Friday: 08.45 - 16.30
What will happen when you ring us
You will be asked for information about yourself or the person you are calling about. The Single Point of Access will answer your query and/or where necessary will complete a Contact enquiry, which will be sent to a Social Work Team. If the service you require is not provided through Social Services, the Single Point of Access may provide you with information on other organisations that may be able to help you.
The information that you will need to provide when ringing will be personal information about yourself or the person you are calling about. For example name, address and date of birth. If you need a contact enquiry we will need details of the difficulties you or the person you are calling about are experiencing, and how you/they would like help with these.
However if you do not have all the information we need, you can still ring us. We may arrange to gather this information at a later date.