If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

Self-isolation Support Payment

If you meet ALL of the eligibility criteria, you are entitled to an Isolation Payment of £500:

  • You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • You or your partner Do Not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • You will face financial Hardship as a result of not being able to work while you are self- isolating

This application is for one person only and any further applications within the same household must be made by each individual.

Please ensure that you have the information below available before starting your application:

  • National Insurance Number
  • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent Bank Statement (within the last 3 months) and your most recent wage slip or proof of self-employment e.g. your last self-assessment return to HMRC. 

You have up to 14 days after the end date of your isolation period to make an application for payment.

If your self-isolation period started between 23 October 2020 and 16 November 2020 you have up to 30 November 2020 to make an application.

Welsh Government Privacy notice for Self-isolation support scheme.

Start Application