Here is where you’ll find information about what you should do if you have symptoms of the coronavirus and how to book a test, information about extended households and how the contract tracing system works.
Stay local and stay safe.
If you need to cough or sneeze:
- Catch it with a tissue
- Bin it
- Kill it by washing your hands with soap and water or hand sanitiser
You should wash hands with soap & water for 20 seconds or use hand sanitiser:
- After breaks & sports activities
- Before cooking & eating
- On arrival at any childcare or educational setting
- After using the toilet
- Before leaving home
- Stay at home. You should not leave home unless it’s to go for a test.
- Arrange to have a test to see if you have coronavirus. You can book a test here or call 111.
- Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home.
- Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household.
- Ask your employer, friends and family to help you to get the things you need to stay at home.
- Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser.
- If you feel you cannot cope with your symptoms at home or your condition gets worse, or your symptoms do not get better after seven days, use the 111 online coronavirus service. If you do not have internet access, call 111. In a medical emergency dial 999.
If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 10 days from when your symptoms started.
After 10 days, if you do not have a high temperature, you do not need to continue to self-isolate. If you still have a high temperature, keep self-isolating until your temperature returns to normal. You do not need to continue to self-isolate if you just have a cough or loss of smell or taste after 10 days, as these symptoms can last for several weeks after the infection has gone.
If you live with others, or are part of an extended household and someone has COVID-19 symptoms, the person with symptoms must self-isolate for at least 10 days and arrange a COVID-19 test straight away. All other household members and extended household members must begin to self-isolate and not leave their home for 10 days. The 10 day period starts from the day when the first person in the household or extended household became ill.
For anyone else in the household who starts displaying symptoms, they must start a new period of self-isolation for at least 10 days from when their symptoms appear, regardless of what day they have reached in their original 10-day isolation period.
Staying at home for 10 days will greatly reduce the overall amount of infection the household could pass on to others in the community.
If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.
If you have been notified by the NHS Covid-19 App to self-isolate as you have been in close contact with someone who has tested positive and it can be individually verified you may be entitled to Financial Support.
If your child has been told to self-isolate and as a consequence you have to stay at home you may also be entitled to Financial Support.
To check if you are eligible for this payment and to make an application please visit the Self-isolation Support Payment Scheme page.
To book a test, visit the Apply for a coronavirus test page on the Welsh Government website or phone 119.
People with hearing or speech difficulties can call 18001 119.
The test is only effective for those who are experiencing coronavirus symptoms and needs to be taken in the first 5 days of having symptoms. It only checks if you have coronavirus right now and not if you have already had the virus.
Most people get better with enough rest, water to drink and medicine for pain.
Information about testing, including to book a test, is available on the Welsh Government Apply for a coronavirus (COVID-19) test page.
More advice available on the Welsh Government Self-isolation: stay at home guidance for households with possible coronavirus page.
Alert Level 4 means that any existing extended household arrangements is suspended.
However, if you are an adult living alone or are in a household with a single responsible adult, you can form a support bubble with one other household. This will allow you to spend time with the people in that household as if you lived with them.
For guidance on visiting people in private home follow Welsh Government's advice.
Ceredigion Contact Tracing
Ceredigion was the first local Authority in Wales to provide a contact tracing service and was subsequently chosen as a pilot area by the Welsh Government.
A national scheme has now been set up, funded by Welsh Government to operate Contact Tracing teams in every local authority in Wales.
Ceredigion is one of three counties that operate contact tracing teams in the Hywel Dda region. The other partners are Carmarthenshire County Council and Pembrokeshire County Council. Public Health wales are also a key partner and carry out specialist contact tracing in hospitals and residential care homes as well as providing advice and support to Local Authorities.
Contact Tracing Teams follow data protection rules.
Ceredigion County Council's Contact Tracing Team sits within the authority’s Public Protection team, which has a Public Health remit. The team is managed by qualified Environmental Health Officers, who have specialist knowledge in infection control and contact tracing.
How does it work?
The basic contact details of everyone who receives a positive test for COVID-19 is shared with the Local Authority Contact Tracing where they live. For this reason it is very important that the most recent address is provided. Equally important, the person's name and telephone details must be correct.
An individual with a positive result is contacted as soon as possible by a Contact Tracer, who will ask a number of questions to understand where the person has been and with whom the individual has been in contact with. It is important that as much accurate information is obtained as possible at this stage. The person who has tested positive will also receive the appropriate advice including the need to self- isolate and to ensure all household members also self-isolate.
All the contacts of the person who has tested positive will then be contacted by a Contact Advisor, who may advise the contact to undertake a test for coronavirus and will also advise on self-isolation or other actions, depending on the risk identified.
Those at high risk of having been exposed to the virus, may also receive a call from a Contact Tracer to establish 2nd tier contacts and so on.
The contact team can quickly establish patterns of infection and often identify a place or a particular event where the transmission occurred. This can lead to others who were at the same event being traced, and offered appropriate advice.
This information can lead to the identity of several cases which are linked which is known as a cluster.
When a cluster is large and the risk of infection spread is greater, an Incident Management team is called, which will receive specialist advice from Public Health Wales experts.
An incident management team will pool together all the information held and make recommendations and decisions to minimise further transmission.
Speed is of the essence and the cooperation of the citizens of Ceredigion is crucial to controlling and minimising the spread of the disease.
- Contact tracing: your questions page on the Welsh Government website.
- Ceredigion County Council COVID-19 Contact Tracing and Case Management
Face mask: When and how to wear one
In the context of the coronavirus (COVID-19) outbreak, a face mask is something which safely covers the nose and mouth. Members of the public may use a scarf, bandana, religious garment or hand-made cloth covering but these must securely fit round the side of the face.
Face masks are required in all indoor public places and on public transport (including taxis). This includes a very wide range of locations, such as shops and shopping centres, places of worship, hairdressers and salons, cinemas and museums, gyms and leisure centres, and anywhere that is open to members of the public. It also includes anywhere you go to eat or drink, like restaurants, pubs or cafés (until you are seated).
It also includes any public areas within buildings that are otherwise closed to the public – for example a reception area of an office building.
How to wear a face mask
A face mask should:
- cover your nose and mouth while allowing you to breathe comfortably
- fit comfortably but securely against the side of the face
- be secured to the head with ties or ear loops
- be made of a material that you find to be comfortable and breathable
- it should be able to be washed with at 60⁰C and dried without causing the face covering to be damaged
When wearing a face mask you should:
- check the condition of the face mask before use, ensuring the elastic straps are in good condition, with no holes or wear to the face covering material and seams
- wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face mask on
- avoid wearing on your neck or forehead
- avoid touching the part of the face mask in contact with your mouth and nose, as it could be contaminated with the virus
- change the face mask if it becomes damp or if you’ve touched it
- avoid taking it off and putting it back on a lot in quick succession
When removing a face mask:
- wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before removing
- only handle the straps, ties or clips and store in a clean bag or container
- do not give it to someone else to use
- wash it in line with manufacturer’s instructions at the highest temperature appropriate for the fabric
- wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser once removed
How to dispose of a disposable face covering:
- Disposable face masks should be double-bagged and presented as non-recyclable waste
- Bag it – either put the used face mask in a bag or in a bin, lined with a bag
- Tie it – tie the bag
- Bag it and tie it again – put the tied bag into your non-recyclable “black” bag and tie that bag before putting it out for collection
- If you’re out and about, use a litter bin