Advice To Flood Affected Householders

If you require any advice on flood-related issues identified below then contact the Ceredigion County Council Helpline on Tel: 01545 572233 (Monday – Friday 09:00 – 17:00).

The County Council is supporting recovery efforts to restore normality to those communities affected. The flood waters have caused damage to a large number of homes, but the distress and emotional trauma associated with this episode is not being overlooked. Householders will quite naturally wish to return to their properties as quickly as possible, but the reality of the situation must be recognised. It will take some time for the properties to be thoroughly cleaned, for them to dry out completely and for the required repairs to be completed. In some cases, it could be months rather than weeks before individuals and families are able to take up occupation once again.

During this recovery process, the County Council has experienced officers and specialist teams that can provide assistance and support on a range of issues. Whether it be in helping people to arrange temporary accommodation for the duration of their displacement, providing emotional support to those who are struggling to deal with difficulties in the coming weeks and months or practical advice about selecting a trusted tradesman to undertake the repair works. The dedicated telephone help line will enable queries from those affected by the flooding to be dealt with swiftly.

Emotional Support

It is likely that the impact of the flooding incident will affect different people in different ways. The emotional turmoil that it can cause must not be under estimated and the Council has experienced Officers who can provide emotional support and reassurance to people.

Temporary Accommodation

People will be keen to quickly return and resume occupation of their properties. This may not be possible for a number of reasons (e.g. hygiene issues, damage to the structure/fabric of the building, dampness, water damaged services, etc) and temporary, alternative accommodation may be required, depending on the extent of the damage and time it will take to carry out the required works. The Homelessness and Housing Options Service can provide advice, guidance and assistance in meeting individual housing needs.

Housing conditions

The flood water could have damaged and affected properties in different ways. Advice on works that may be required and on engaging trusted tradesmen and builders can be provided by the Public Health Protection Section.

Water supplies

The Environmental Control Section can advise on issues involving private water supplies (spring / well/ borehole etc) contact the number given above.

Public - There have been no reports of failures to public water supplies following the flood event. If you do however have concerns regarding public water supplies, contact Dwr Cymru / Welsh Water – Tel: 0800 052 0130

Sewerage / Drainage

The Public Health Protection Section can advise on private drainage issues (within the curtilage of your properties).

Disposal of waste / Recycling / Waste accumulations - for enquiries relating to collection and disposal of domestic and commercial waste or other enquiries relating to flood damaged waste.
Pest control - for any concerns related to pests/insects seen in or around your property.
Damage to building structures / potential dangerous structures - this includes damage to private property and street furniture, pavements and highways
Food Safety / hygiene enquiries
Health & Safety – general advice and clean up advice
Animal Health
Lost / stray dogs. Please report to Ceredigion County Council
Issues involving livestock
Donations of furniture, goods or services

For mains sewerage / drainage issues contact: 0800 085 3968

For main rivers, contact the Environment Agency – TEL: 03708 506 506

A receiving centre for donated goods has been arranged. Contact the emergency line for details of how this service can be utilised.

If you would like any further advice or guidance please do not hesitate to contact the Ceredigion County Council Contact Centre on 01545 572233