Complaints Policy

Ceredigion County Council strives to provide good quality services to everyone at all times, but there may be circumstances when you feel that you wish to make a complaint.

We accept that things may go wrong from time to time and if they do, we are keen to listen to your views so that we can learn from any mistakes and improve our services wherever possible.

These pages summarise the Council's Complaints Policy. The Complaints Policy booklet (Acrobat PDF) can be read in full here or a copy can be obtained by contacting the Complaints Officers or visiting your Local District Office. The booklet contains a complaints form which can be completed and returned to the Council.

Alternatively, you may prefer to look at the section What is a complaint & how do I make one? and then complete the Online Complaint Form.

If you have any queries about making a complaint, please contact the Complaints Officer in the Chief Executive's Department on 01545 572068 or email complaints.ce@ceredigion.gov.uk